Browse our frequently asked questions or search for specific topics. Can't find what you need? Ask Hana, our AI assistant.
Baggage
Checked baggage allowance varies by fare class and route. Economy passengers typically receive 20-30kg, while Business Class passengers receive 40kg. For more information, please ask Hana.
Yes, you can purchase additional baggage online through Manage Booking up to 4 hours before departure. Pre-purchased baggage is cheaper than excess baggage charges at the airport. For more information, please ask Hana.
Sharp objects, liquids over 100ml, and flammable items are prohibited in carry-on baggage. Please refer to our prohibited items list for full details. For more information, please ask Hana.
Booking & Ticketing
You can book flights on our website, through our mobile app, or by contacting our call centre. Simply enter your travel details on the home page to search for available flights. For more information, please ask Hana.
Visit the Manage Booking page and enter your booking reference (PNR) and last name to retrieve your itinerary. For more information, please ask Hana.
Check-in
Online check-in opens 48 hours before departure and closes 90 minutes before departure. For more information, please ask Hana.
Yes, you can select or change your seat during the online check-in process, subject to availability. Some preferred seats may incur additional charges. For more information, please ask Hana.
Fare Rules
SkyAirways offers Economy Super Saver, Economy Saver, Economy Flexi, and Business fares. Each differs in flexibility, baggage allowance, and refund eligibility. For more information, please ask Hana.
Refund eligibility depends on the fare class purchased. Economy Flexi and Business fares are generally refundable, while Super Saver fares are non-refundable. For more information, please ask Hana.
Flight Changes
You can change your flight through Manage Booking online, or by contacting our call centre. Change fees and fare differences may apply depending on your fare class. For more information, please ask Hana.
If SkyAirways cancels your flight, you will be rebooked on the next available flight or offered a full refund. We will notify you via email and SMS. For more information, please ask Hana.
SkyClub
You can join SkyClub for free by registering on our website or through the SkyAirways app. Simply provide your personal details and start earning miles immediately. For more information, please ask Hana.
Miles can be redeemed for award flights, cabin upgrades, and partner rewards. Log in to your SkyClub account to view available redemption options. For more information, please ask Hana.
Special Assistance
Wheelchair assistance can be requested during booking or through Manage Booking at least 48 hours before departure. Our ground staff will assist you at the airport. For more information, please ask Hana.
Yes, medical equipment such as portable oxygen concentrators and CPAP machines can be brought on board with prior approval. Please contact us at least 72 hours before departure. For more information, please ask Hana.
Travel Documents
A valid passport is required for all international travel. Some destinations may also require a visa or health documentation. Please check the entry requirements for your destination before travelling. For more information, please ask Hana.
Most countries require your passport to be valid for at least 6 months from the date of entry. Please verify the requirements for your specific destination. For more information, please ask Hana.
Prohibited Items
Explosives, flammable substances, compressed gases, toxic materials, and certain sharp objects are prohibited on all flights. Lithium batteries have specific restrictions. For more information, please ask Hana.
Power banks must be carried in hand luggage only and must not exceed 160Wh. They cannot be placed in checked baggage. For more information, please ask Hana.
Refunds
Refund requests can be submitted through our website or by contacting our call centre. Processing typically takes 7-14 business days, depending on the payment method. For more information, please ask Hana.
Refunds are generally processed within 7-14 business days. Credit card refunds may take an additional billing cycle to appear on your statement. For more information, please ask Hana.
Complaints
You can submit a complaint through our Contact Us page, by email to feedback@skyairways.com, or by speaking with our customer service team. We aim to respond within 5 business days. For more information, please ask Hana.
All complaints are acknowledged within 48 hours and investigated thoroughly. We aim to provide a full resolution within 5-10 business days. For more information, please ask Hana.
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